Heidi joined ERL in July 2017 as Sales Consultant for the properties at The Red House. She started working in sales for the Arcadia Group in 1990, managing Dorothy Perkins’ stores in Ripon and Northallerton. After leaving in 2004 to have a baby, Heidi spent a year or so enjoying being a stay-at-home mum before returning to work as a Sales Negotiator, first for Beadnall Copley Estate Agents, then Dacre, Son and Hartley in Ripon.

Joining ERL at the start of its second retirement village at The Red House, Heidi enjoys being involved in the sales process of properties to purchasers whose circumstances and requirements deserve the individual and personal attention that ERL provides.

Heidi, who lived and went to school in Ripon and Harrogate, now lives with her husband Howard, son Henry (who wants to be a policeman) and a lively Cocker Spaniel called Charlie, again in Ripon in their 1930s home which they are gradually renovating.

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Sales Consultant

Claire Hanlon

Having previously worked within the housing and retirement industry, Claire joined the team at The Red House as a Sales Consultant to assist Heidi. She has sales, marketing and administration experience in a variety of industries, including the MOD.

Originally from Wakefield, Claire moved to Warwickshire for a while, then back up to Yorkshire in the late 1990’s to bring up her only son, Oliver, and start up her award-winning landscaping and property business with husband Mark.

Claire enjoys walking to keep fit and regularly does virtual walking challenges. She completed the Grand Canyon during the first lockdown of 2020, followed by working her way along America’s Route 66, with Land’s End to John O’Groats next on her list at the date of this website entry as we come out of the pandemic restrictions in 2021.

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General Manager

Glenn Sagar

Born in Bradford, Glenn now lives in Harrogate. He studied leisure and tourism at Huddersfield New College and started his career managing nightclubs, before moving on to retail and more hospitality jobs. He joined The Red House at General Manager in 2021, which role he says he absolutely loves.

Glenn has three children – Olivia, Matthew and Jessica – and a Fox Red Labrador called Winston who he and his partner Heather love to take for walks. A Tottenham Hotspur fan, Glenn’s main passion is football; he currently coaches his son’s Under 10 team and aims to take his FA coaching badges in the near future. Glenn’s spare time is occupied by watching football (of course!) and spending time with his family.

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Duty Manager

Sally

Sally is a Yorkshire lass, born and brought up in a small village near Richmond in Swaledale. After getting a degree in Drama and English, she spent 12 years working in professional theatre, first as an actress/director and then as a stage manager, in London and the provinces. In 1997, she decided to have a complete change and moved to Italy, where she lived for 22 years working as a Business English and Intercultural Skills Training Manager for a large multinational near Milan. Sally returned to the UK in 2019 and is now happily ensconced in a village in Wensleydale and thoroughly enjoying her role as a Duty Manager at The Red House.

In her free time, Sally loves cinema, creative writing and, of course, walking in the beautiful Yorkshire Dales.

Duty Manager

Ralph

Having relocated to Ripon from his previous employment, Ralph has been a Duty Manager at The Red House since June 2019 and his speciality and skills lie within front-of-house hospitality management. He served as a Catering Manager in the Royal Air Force between 1978 and 2017 and achieved the highest non-commissioned rank of Warrant Officer. From this, he brings a wealth of catering knowledge and experience to his position at The Red House, supplemented by the valuable experience he gained in the commercial world as a General Manager responsible for Soft Facilities Management.

Ralph says it’s an absolute pleasure and privilege to be a member of the team at The Red House, where the working environment is second to none, and is delighted to support and assist the owners as their numbers increase.

Amicably divorced, Ralph has two daughters and a son, all of whom have successful careers of their own.

Duty Manager

Ricardo

Ricardo was born in Brazil and is a Portuguese citizen who emigrated to the UK in 2005 to work in a hotel and improve his English language and customer services skills. He has been employed in the customer service and hospitality industry for over 19 years and joined The Red House team in early 2020.

Known to have a smile on his face at all times and a ‘can do attitude’, Ricardo is always happy to help and serve the Red House owners and guests at any time.

He has been married to his lovely Portuguese wife for 17 years and is the proud father of a 15 year old daughter and two sons of 13 and 10 years old respectively.

In his spare time Ricardo is passionate about travel and practicing radical sports like motorbike riding, flying a microlight and paragliding. He is also an accomplished musician and can play many wind instruments like Oboe, Flute, Recorder, Saxophone and Trumpet.

Careers

There will be various positions available at The Red House and we are currently accepting details of anyone who would like to be considered. If you are customer-focused and have a cheerful and friendly disposition, a can-do attitude and the ability to work in a team, we would love to hear from you. Please email us attaching a copy of your CV.

To view all current opportunities with ERL please view our Careers page.

Careers with ERL